This Policy sets out how you must fill your garden bag or wheelie bin. This policy forms part of our terms and conditions for your service.
What you can put in your garden waste bag or bin
Organic waste: You can fill your bag or bin with Green waste. Green waste is generally what grows from the ground upwards. However Green Waste does not include bamboo, or noxious weeds such as wild ginger or gorse.
Christmas Trees: We will remove pre-booked Christmas trees that are left next to your wheelie bin or bag on your regular collection day. They need to be no thicker than 100mm (forearm) and no longer than one meter, please cut to length so they will fit safely in our truck. Christmas tree collections will incur an additional charge, see our terms and conditions for details. Christmas Tree collections must be booked via our Website and collections are from your property only. You must not place Christmas trees on Council property, including the berm. Please Place your tree on your property just inside your gate and book your collection online.
Garden Bag Placement: Garden Bags are collected from your property only and should be placed on your property near to the road, within the parameters in our terms and conditions. Garden Bags must not be placed on Council property, including the berm.
What you can’t put in your garden waste bag or bin
Prohibited items: You cannot put the following items in your bag or bin: noxious weeds such as wild ginger or gorse, bamboo, flax, dirt, excess soil (please shake as much soil as possible off plants before putting them in your bin or bag), rocks, household rubbish, newspaper, old compost, animal droppings (or faeces), woodchips or branches bigger than 100mm in diameter and/or 0.75 meters long.
Animal Droppings: Animal droppings are prohibited items, and must not be put in our bins or bags. Not only is it unpleasant for our road team, there can be other diseases/toxins from animal droppings which reduces the quality of the compost. Animal droppings should be placed in your normal council refuse collection.
Consequences of putting prohibited items in your bag or bin: Bins or bags that contain these prohibited items will not be emptied, the prohibited items will need to be removed by you and the full collection fee will be charged for the attempted collection. We will only collect your bin or bag on the next collection date if the prohibited items have been removed. We may charge additional fees if prohibited items are found in the bin or bag we collect, or if you damage or contaminate our truck with prohibited items. Please see our terms and conditions for details.
Filling your bag or bin
For Garden Bag customers
Heavy and Overfull Bags: For health and safety reasons, please do not overfill your bag. The bags are man-handled and must be able to be moved safely by our drivers. We don’t have an automated/hoist on our trucks to remove the bags from the frame and then lift or empty the bags. Please ensure that there is no material protruding past the top of the frame as this makes it difficult to remove the bag from the frame.
If our truck driver deems your bag too heavy for collection, your collection will not take place. The standard collection fee for the attempted collection of your garden bag will still be charged. We may leave an additional bag for you to split the contents of your garden bag. Charges will apply if you use this additional bag, please see our terms and conditions for details. If you do not want to use the bag, just leave the empty bag out with your garden bag at your next collection for us to take away. If you choose not to use the additional bag, you will need to remove some of the contents of your overfilled garden bag before we will be able to collect it.
Bags not supplied by us: Please don’t use your own bags, such as Wool Fadges or other types of skip bags, as there are health and safety risks associated with sizes and quality of other bags. If you require another bag, please contact us to discuss your needs.
For Wheelie Bin Customers
Heavy and Overfull Bins: For health and safety reasons, please do not overfill your bin. Please ensure that there is no material protruding past the brim of your bin and that the lid of the bin is able to be closed. It is your responsibility to ensure the bin is safe for our driver to move when they arrive.
If our driver deems your bin as too heavy to safely move, your collection will not take place. The standard collection fee for the attempted collection of your wheelie bin will still be charged.
If you overfill your wheelie bin, we may leave a bag for you. If you choose, you can split the contents of overfilled wheelie bin between the wheelie bin and the bag. Charges will apply if you use this additional bag, please see our terms and conditions for details. A note will be left with the bag explaining that use of the bag is optional, and the collection fee that will apply if the bag is used. If you do not want to use the bag, just leave the empty bag out with your wheelie bin at your next collection for us to take away. If you choose not to use the bag, you will need to remove some of the contents of the overfilled wheelie bin before we will be able to collect it.
Changes to this policy
Changes to this policy: We may amend this Bag and Bin fill policy from time to time and will display the latest version of the policy on your account on our website. If we make material changes to this policy, we will send a copy of these terms and conditions to you at least 30 days before the changes take effect.
