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Greenwaste.nz - Terms and Conditions


Greenwaste.nz is a garden waste business that provides a professional cost-effective service designed to meet your needs.   To help us maintain excellent customer service we have outlined below what you can expect from Greenwaste.nz and what we ask you to do in return so we can deliver that service.

Product options

Regular collection options: We offer the following options for a regular bag or bin collection:

(a)        Regular garden bag

(b)        Kerbside wheelie bin

(c)        Property wheelie bin

 

Occasional collection options: We offer the following options for occasional bag collection:

(a)        Casual Bag

(b)        One-off Bag

 

Additional services: We offer the following additional services at additional cost:

(a)        Christmas tree collection;

(b)        additional bags to split the contents of overweight bins or bags;

(c)        additional out-of-cycle wheelie bin collection (subject to availability);

(d)        return collection where bag or bin was not placed in the collection location by collection time (subject to availability);

(e)        Property pick up for Kerbside wheelie bins

(f)        difficult access service;

(g)        moving house; and

(h)        emergency collections.

 

Regular services

Regular garden bag: Our Regular garden bag service provides you with one or more garden bags for your green waste. You can choose to have as many bags as you like on this service. Additional garden bags usually take up to 7 days to receive and can be ordered online.  The standard bag delivery fee for will apply.

We collect all your garden bags on a regular 4-weekly collection cycle. You will be charged the 4-weekly collection charge for each bag, whether or not you use the bag(s). There is no fixed term for this service. The prices for your service are subject to change on 30 days’ notice, unless you have a promotion with us with a fixed price for a specified period of time.

Your garden bag(s) must be placed for collection by the time and within the collection parameters set out in the ”collection” section below. If your property layout means that your garden bag location will be in a location outside these parameters, please contact us. We may be able to provide you with a difficult access service (see below for details).

COVID Collections Waste collection is an essential service and we will continue to collect your waste and recycling during Alert Level 4.

If you have an on-property Bag service we will continue to do a contactless collection from your property due to manual handling risks. This is the same as contactless home deliveries. Our staff will wear masks while on your property. They are instructed to keep a minimum of 4m from you or others. Please ensure your bag is placed on your property nearest to the road.

Kerbside wheelie bin: Our Kerbside wheelie bin service provides you with one wheelie bin for your green waste. We collect your wheelie bin on a regular 4-weekly collection cycle. You will be charged the 4-weekly collection charge for each collection, whether or not you use the bin. There is no fixed term for this service. The prices for your service are subject to change on 30 days’ notice, unless you have a promotion with us with a fixed price for a specified period of time.

Your bin must be left out on the kerbside by 7AM on your collection day.  It should be placed in the same position as your council recycling bin. If you forget to put out your kerbside bin, you will be charged for your collection.  As part of our standard Kerbside Wheelie Bin service, if you forget to put your bin kerbside (and we have time) we will try to retrieve it for you if possible which means you will not miss your collection. There is a small extra charge if we retrieve your bin for you.    If your bin is empty we will not charge extra. We cannot guarantee collection of wheelie bins that are not kerbside. If you do not want this retrieval service, you can choose to sign up for our “light” Kerbside Wheelie Bin service. You can change between these services at any time by contacting us or going to your online account.

Property wheelie bin: Our Property wheelie bin service provides you with one wheelie bin for your green waste. We collect your wheelie bin on a regular 4-weekly collection cycle. You will be charged the 4-weekly collection charge for each collection, whether or not you use the bin. There is no fixed term for this service. The prices for your service are subject to change on 30 days’ notice, unless you have a promotion with us with a fixed price for a specified period of time.

On the Property wheelie bin service, we collect your wheelie bin from your property. This means you don’t have to worry about remembering to put your bin out on collection day. Your wheelie bin must be placed for collection by the time and within the collection parameters set out in the ”collection” section below If your property layout means that your bin location will be in a location outside these parameters, please contact us. We may be able to provide you with a difficult access service (see below for details).

COVID Collections Waste collection is an essential service and we will continue to collect your waste and recycling during Alert Level 3&4.

If you have an on-property wheelie bin service you must put your bin on the kerbside for collection.

 

Casual Services

Casual collections are booked based on an available capacity basis. We recommend booking your collection early to avoid disappointment.

Casual Bag:  We offer a casual garden bag service (Casual Bag).  The Casual Bag service provides you with a spare bag to keep on your property for use and then arrange for it to be collected from time to time as you require. You can have just this Casual Bag service with us, or you can add it to a Regular garden bag, Kerbside wheelie bin, or Property wheelie bin service. You can have a single bag on your Casual Bag service, or more than one if you choose. Additional garden bags usually take up to 7 days to receive and can be ordered online.  The standard bag delivery fee for will apply.

You can arrange a collection of your Casual Bag by either:

(a)        booking a collection online through our website at [gardenbags.co.nz]; or

(b)        leaving your Casual Bag out with your regular bag or bin on your usual collection day.
Note: If you do not chose a casual option for your extra bags you will be charged at the higher One off Rate

The fees for the Casual Bag service will be advised to you when you sign up for the service. The Casual Bag service fees are made up of:

(a)        a one-off Casual Bag delivery fee (unless we advise you that this does not apply to you);

(b)        an annual Casual Bag service fee, payable annually in advance; and

(c)        a per-collection fee, each time your Casual Bag is collected. If you have multiple Casual Bags, you can choose how many of your Casual Bags you would like collected at each time. The per-collection fee applies for each Casual Bag collected.

Any change to the annual Casual Bag service fee will be advised in advance.

Your garden bag(s) must be placed for collection on your property, within the parameters specified in our terms and conditions. Garden Bags must not be placed on Council property, including the berm.  We cannot collect bags up or down steep driveways, or up or down stairs. If your property layout means that your garden bag will be outside of these parameters, please contact us so we can discuss your options.

COVID Collections Waste collection is an essential service and we will continue to collect your waste and recycling during Alert Level 4.

If you have an on-property Bag service we will continue to do a contactless collection from your property due to manual handling risks. This is the same as contactless home deliveries. Our staff will wear masks while on your property. They are instructed to keep a minimum of 4m from you or others. Please ensure your bag is placed on your property nearest to the road.

One-off Bag:  Our One-off Garden Bag service provides you with an additional bag when you need one. (One-off Bag). 

The fees for the One-off Bag service are made up of:

(a)        a One-off Bag delivery fee (unless we advise you that this does not apply to you); and

(b)        a per-collection fee when your One-off Bag is collected. If we delivered you a One-off Bag for this service, the bag will be removed when we collect the filled One-off Bag.

The per-collection fee is higher than the collection fees on our Regular garden bag and Casual bag services. This is due to the additional costs involved in administration and delivery of collections outside of our pre planned collections cycle.  The prices for One-off Bag are subject to change, please check our current pricing at the time you require this service.

This One-off Bag collection service is often used where you full your usual garden bag and want it emptied before your usual collection date.  If this is happening often, then we recommend you choose our Casual Bag service, or add the Casual Bag service to your Regular garden bag service as that is generally the most cost-effective and convenient solution for you.  Contact our office to discuss your collection needs and for further details.

Your garden bag(s) must be placed for collection on your property, within the parameters specified in our terms and conditions. Garden Bags must not be placed on Council property, including the berm.  We cannot collect bags up or down steep driveways, or up or down stairs. If your property layout means that your garden bag will be outside of these parameters, please contact us so we can discuss your options.

COVID Collections Waste collection is an essential service and we will continue to collect your waste and recycling during Alert Level 4.

If you have an on-property Bag service we will continue to do a contactless collection from your property due to manual handling risks. This is the same as contactless home deliveries. Our staff will wear masks while on your property. They are instructed to keep a minimum of 4m from you or others. Please ensure your bag is placed on your property nearest to the road.

 

Additional Services

Christmas tree collection:  We will remove pre-booked Christmas trees that are left next to your wheelie bin or bag on your regular collection day. They need to be no thicker than 100mm (forearm) and no longer than one meter, please cut to length so they will fit safely in our truck. Christmas tree collection will incur an additional charge, see our terms and conditions for details. Christmas Tree collections must be booked via our Website and collections are from your property only. You must not place Christmas trees on Council property, including the berm. Please Place your tree on your property just inside your gate and book your collection online.

Garden Bag Placement: Garden Bags are collected from your property only and should be placed on your property near to the road, within the parameters in our terms and conditions. Garden Bags must not be placed on Council property, including the berm.

Additional bags for overweight bins or bags: If you overfill your garden bag or wheelie bin, we may leave an additional bag for you. If you choose, you can split the contents of overfilled bag or bin between your garden bag or wheelie bin and the bag we provide. If you use this additional bag, in addition to the usual collection charge for your bag or bin, you will be charged for collection of the additional bag. This charge will be at the standard collection rate for a garden bag on the Regular garden bag service. No delivery fee for the bag will be charged.

If you do not want to use the additional bag, just leave the empty bag out with your garden bag or wheelie bin at your next collection for us to take away. If you choose not to use the additional bag, you will need to remove some of the contents of your overfilled garden bag or wheelie bin before we will be able to collect it.

As wheelie bin customers may not be familiar with our garden bag pricing, for these customers a note will be left with the bag explaining that use of the bag is optional, and the collection fee that will apply if the bag is used.

Out-of-cycle wheelie bin collection (subject to availability): if you require a wheelie bin collection outside your usual 4-weekly collection cycle, we may be able to accommodate this request if our collection schedule permits. Please contact us for details and applicable charges. Your next pick up will remain on your usual collection day.

Extra Wheelie Bin Collections:  Extra Wheelie Bin collections can be arranged if we have a truck scheduled in your area.  In most areas zones we offer fortnightly wheelie bin collections.  You can find out if this option is available by logging in to our web site or contacting us.  These extra collections will be charged at the rates applicable at the time. If you arrange an extra collection, you cannot skip your next regular collection.  Extra collections cannot be ordered for any week in which there is a public holiday.

Return collection (subject to availability): If we did not collect your bag or bin because:

(a)        your bag or bin was not placed in the collection location by collection time; or

(b)        you have a collection service where your bag or bin needs to be collected from your property and we were not able to access the bag or bin (see below for details on blocked access),

we may be able to return to collect your bag or bin on request if our collection schedule permits. Please contact us for details and applicable charges. We will invoice you for the unsuccessful collection in addition to the return collection charge.

Property pick up for Kerbside wheelie bins: As part of our standard Kerbside Wheelie Bin service, if you forget to put your bin kerbside (and we have time) we will try to retrieve it for you if possible which means you will not miss your collection. There is a small extra charge if we retrieve your bin for you.    If your bin is empty we will not charge extra. We cannot guarantee collection of wheelie bins that are not kerbside. If you do not want this retrieval service, you can choose to sign up for our “light” Kerbside Wheelie Bin service. You can change between these services at any time by contacting us or going to your online account.

Difficult access service: if you require collection of a garden bag or Property wheelie bin that will be placed in a location that does not comply with the bag and bin location requirements set out below, we may be able to provide a difficult access service. This will depend on our collection capacity, the circumstances of your property, and whether our drivers can safely carry out the collection. Please contact us to discuss your requirements and the applicable charges. Charges for a difficult access service will apply in addition to your regular collection charges.

Moving house:  If you are moving to a serviceable area and want to continue your collection service you can do this by taking your bag or bin with you to your new address and contacting us to update your new property address and contact details.  If you would like our team to relocate your bin or bag for you, we can help with this but a relocation fee will apply. The applicable relocation fee will be explained when you contact us about relocating the bag or bin for you. 

Emergency collections: If you require an emergency collection please contact us and, subject to staff availability, we can organise a collection within 48 hours. There is a premium charge for this service. Please contact our office to discuss options.

Special services: if you require a service that is not described above, please contact us with your requirements. We will let you know if the service is one that we can fulfil, and what the charges will be.

 

Other service requirements

Filling your bag or bin: You must comply with our Bag and Bin fill policy, available on www.greenwaste.nz. Failure to comply may result in your bag or bin not being collected, you being charged for the failed collection, and/or additional charges, as set out in these terms.

If you do not comply with our Bag and Bin fill policy and:

(a)        prohibited items are found in your bin or bag; and/or

(b)        you damage or contaminate our truck with prohibited items,

additional charges may apply to cover the cost of decontamination, any damaged product or equipment, and any other cost incurred by us, such as costs to dispose of the prohibited items. Additionally we may be unable to provide the service that you have requested

Rural Services:  Due to operational restrictions and cost we cannot provide our service in rural areas. Please contact us for details of our service areas.

Lost or damaged products: You will be charged for lost or damaged products that we own. The current costs charged are bags ($25.00), frames ($40.00) or bins ($90.00). If you use the Casual Bag service and you lose or damage your Casual Bag, you will only be charged for a replacement bag if you wish to continue to use the Casual Bag service.

If you own the garden bag that has been lost or damaged, there is no charge for that lost or damaged bag. However delivery charges will apply if you require a replacement bag, and that replacement bag will remain our property.

 

Your account with us

Account: If you are a new customer, we will set up a customer account for you. You can access your account on our website.

Joint account holders: More than one person may wish to be named as our customer. In this case, each person who is named on the account has all of the rights, obligations and responsibilities set out in these terms and conditions.

Your contract with us: Each service you have with us is a separate contract with us. Each contract is comprised of the service price for the service you have selected, these terms and conditions, the Bag and Bin fill policy, and (if applicable) any special promotion terms.

 

Collection terms
Bag and bin collection location: Your garden bag and/or Property wheelie bin must be placed for collection within 25 metres of the road, although for flat driveways we can collect up to 50 metres. Your garden bag or wheelie bin must not be behind your house or up or down stairs. We cannot collect bags or bins up or down steep driveways or with narrow access ways.  Your Kerbside wheelie bin must be placed as set out in the terms for the Kerbside wheelie bin service.

Bag Placement: Your garden bag(s) must be placed for collection on your property, within the parameters specified in our terms and conditions. Garden Bags must not be placed on Council property, including the berm.  We cannot collect bags up or down steep driveways, or up or down stairs. If your property layout means that your garden bag will be outside of these parameters, please contact us so we can discuss your options.

Collection Start Time:  Our collections start from 7:00am on your collection day.  We will send you an email reminder the weekend before your collection day so you will know when our truck will be coming.  If we are ahead of schedule, we may come on-site and collect your bag or bin for you at no extra cost as long as our drivers are able to easily access your property.

Public Holidays:  Dates for collections may vary for collections scheduled during any week in which there is a public holiday.  Please check your email collection reminder as this will confirm the approximate collection day during these times.

Collection dates: For a list of collection dates or to get our latest calendar please log in online. For Wheelie bin customers, collections are usually made on the day indicated. For Garden Bag collections, we will collect within the collection period specified, which is within 7 days from the notified date. Collections may be delayed due to circumstances beyond our control (For example public holidays and events, traffic conditions or adverse weather events). 

Collection Issues: If you have any issues with your collection, please contact us within 7 days via the web and we will work with you to determine the source of the issue. If it’s our error we’ll organise to return within 7-10 days of your request to rectify the problem.

 

Entry on to your property

Entry on to property: You acknowledge and agree that, if we are required to collect your bin or garden bag from on your property, our staff have the right to enter your property solely for the purpose of collecting your bin or garden bag. Our staff will carry identification and provide it on request, and will act courteously, considerately and professionally at all times. Please ensure that any animal that may put our staff at risk is be controlled when we are on your property.

Blocked access: Where access to your property is denied and we cannot carry out your collection (i.e. locked gates, difficult dogs, stairs, vehicles obstructing access, etc.) you will still be charged the garden bag collection fee or Premium wheelie bin collection fee (as applicable for your service) for the attempted collection.

 

Payment
Prepaid Payment Terms:  Our regular service is sold as an ongoing rental and collection service. To deliver a reliable ongoing service we will automatically invoice you in advance for your collections prior to your last prepaid collection.

Subscription Payment Terms:  Our regular subscription service is sold as an ongoing rental and collection service. To deliver a reliable ongoing service we will automatically send your new invoice prior to your subscription renewal date. 

Payment for the Casual Bag service: If you use the Casual Bag service, you will be invoiced in advance for the one-off bag delivery fee and each annual service charge. Charges for collections will be created at the time of collection. Prepaid customers will have the collection charges deducted from the balance on their prepaid account. Subscription customers will be invoiced on their standard terms.

Payments:  Our pricing is based on prompt payment. Payment is required within 14 days of receipt of our invoice.  To ensure continuous collections please keep your account up to date.  Collections paid in arrears for standard services will be charged at $2.00 extra per collection. Please note that where you require invoices to be posted or when you provide an invalid email address (this includes where you have not paid your invoice after we have sent it to the email address you provided four times), we will charge a postage surcharge of $3.00 per invoice.

Preferred Payment:  Our accepted payment methods are Direct Debit, or Credit Card. Payments made by credit card will incur a 2.5% surcharge. This surcharge covers the additional costs of our credit card processor.

Overdue accounts:  Where payments are overdue, your account may be suspended until all outstanding balances are paid. Where payment for outstanding balances has not been made more than 30 days after the due date, the service will be cancelled and the account may be passed to a credit collection agency. «franchise_name» reserves the right to charge an administration fee for overdue accounts, in addition to any fee charged by the collection agency. This administration fee covers our reasonable costs of managing your overdue account.

 

Cancellation

Cancellation of Service:  Please advise us if you no longer require the services we provide to avoid us continuing to service your address and to prevent extra charges to you.  Phone or email us confirming when your last collection is required, no later than 3.00pm Friday prior to your next collection week.  Your standard collection fee will apply for this final collection.  If you require the service to finish urgently, an emergency removal fee will apply and we will send a vehicle to remove our bag or bin within 48 hours (subject to staff availability).

Cancellation of Casual Bag service: If you use the Casual Bag service, you may cancel the Casual Bag service at any time. If you have paid the annual service fee for a year and have not yet used any Casual Bag collections in that year, we will apply the annual service fee to your account as a credit. However, if you request a Casual Bag to be sent out to you and you cancel the Casual Bag service after the Casual Bag has been delivered, the One-off Bag delivery fee will still apply and must be paid.

Un-used Collections:   We do not refund unused prepaid collections.  However, if you are moving, and have any prepaid collections at the time you need to cancel our service, you can transfer them to any other property (or customer) within our collection area.  If you do not use or transfer your unused prepaid collections within 90 days of your last service, the unused collections will be cancelled.

Early Cancellation of Service: If you sign up for a service and we deliver a bin or bag to your property, and you decide not to have the service and cancel prior to your first collection, a $30.00 charge will apply to cover our reasonable costs and expenses of processing your service sign up and delivering the bin or bag to you.

 

General terms and conditions

Personal Information: To enable us to supply you with our services, we need to collect certain personal information from you. By providing us with personal information, you consent to us using that information to provide you with our services, and as permitted by the Privacy Act 2020. You can access personal information we hold about you, and if any information is incorrect, you can ask us to correct it.

Public statements: If you make public comments or statements about the products or services we provide you, or the relationship we have with you, we reserve the right to make such public comments as may be necessary to respond to such statements, or to correct any misconceptions or errors of fact.

Recording calls: We may record telephone conversations that we have with you so that we may maintain accurate records of our dealings with you. We may also use taped recordings to train our staff or to monitor the level of service that we are providing to you.

Liability: Neither party to these terms and conditions will be liable to the other party (in either contract or in tort) for any loss or damage the other may suffer (including any actual damage to property) unless this arises due to:

  • a failure to comply with these terms and conditions; or
  • a negligent act or omission of the relevant party; and

and that loss or damage is reasonably foreseeable, is directly caused by the failure or negligence (as the case may be), and is not caused by an event or circumstances beyond the relevant party’s control.

Indirect and consequential loss: Notwithstanding any other term in these terms and conditions, unless required by law, neither party to these terms and conditions will be liable to the other for any indirect or consequential loss or damage.

Maximum liability: Subject to the exclusions of liability above, and to the extent permitted by law, our maximum liability to you in connection with any claims arising from our services will not exceed $500.

Services acquired in trade: If you are “in trade” for the purposes of the Consumer Guarantees Act 1993, and are acquiring the services in trade, the provisions of the Consumer Guarantees Act 1993 will not apply.

Exclusions: All warranties, guarantees or obligations imposed on us by law are excluded to the maximum extent permitted by law.

Changes to terms and conditions:  We may amend these terms and conditions from time to time and will display the latest version of these terms and conditions on your account on our website. If we make material changes to these terms and conditions, we will send a copy of these terms and conditions to you at least 30 days before the changes take effect.

Notices and accounts: Notices and accounts will either be sent to or left at your physical address or the email address you provided. You agree that you will advise us of any change in your physical and email address. Notices will be considered to have been received by you either:

  • 3 working days after posting, if mailed; or
  • on the day of delivery, if sent by email or left at your property, unless (in the case of email) we receive a notice of non-delivery.

Severability: If any term of these terms and conditions is, or becomes, invalid, unenforceable or illegal for any reason, it will be severed from these terms and conditions, and the remaining terms and conditions will remain in effect.

Assignment: You may not transfer or assign any rights, obligations or responsibilities set out in these terms and conditions to any other person. We may assign or transfer our rights, interests and obligations and or/liabilities at any time without your consent or notice to you, unless such assignment or transfer detrimentally affects your rights under these terms and conditions.

Subcontracting: We may subcontract or delegate the performance of any of our responsibilities under these terms and conditions.

Governing law: These terms and condition are governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these terms and conditions.

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